Strategies for Counseling First Responders | Bradley University Online (2023)

Strategies for Counseling First Responders | Bradley University Online (1)

First responders are often the first to the scene of a medical emergency or crisis. Though distress and pressure may call forth the valor and bravery first responders embody, being repeatedly exposed to such conditions can weigh heavily on the mind — especially knowing that not every life can or will be saved. This has led to important discussions regarding what counseling resources are available for first responders.

Indeed, the mental health needs of first responders are getting more attention in the media, as well as places like fire stations and police precincts. However, despite recent gains in awareness, these needs are difficult to judge, much less address. First responders face a number of unique stressors that can leave them profoundly affected. The cultures of law enforcement, firefighters, paramedics, and other emergency services often make it hard for first responders to bring up issues they experience.

When they look for help, limited options for assistance and the stigma of seeking such services can be challenges. To repair the way that the mental health needs of first responders are addressed, outreach and awareness are needed. Counseling for first responders is crucial because it offers help to those who help our communities day in and day out. Counselors looking to work effectively with first responders should pursue the right education and training to help these individuals given the critical nature of their work.

First Responder Mental Health Statistics

First responder mental health statistics for firefighters, police officers and EMTs are by no means conclusive. However, definitive trends have emerged from studies that show that post-traumatic stress disorder (PTSD), suicide, depression, and alcohol and drug abuse are more prevalent in first responders than in civilians who aren’t regularly in high-intensity situations.

(Video) First Responders First: Tips for healthcare providers to maximize psychological health

PTSD is a psychiatric disorder that occurs in those who’ve been a part of or witnessed a traumatic event, from witnessing a death to surviving a natural disaster. PTSD causes intense or disturbing thoughts and can greatly inhibit quality of life if left untreated. The disorder affects approximately 3.5% of Americans; however, first responders are five times more likely to be affected simply due to their line of work. A recent study has concluded that 30% of first responders have experienced PTSD, according to the Substance Abuse and Mental Health Services Administration (SAMHSA). Another study has concluded that 69% of first responders have reported not having enough recovery time between traumatic events. Further research has suggested that of those first responders who have PTSD, 20% have a substance abuse disorder.

Suicide is also particularly relevant in first responder mental health statistics. According to the Centers for Disease Control and Prevention (CDC), more than 47,500 people died from suicide in 2019. Also according to the CDC, 12 million people had ideations of suicide and 1.4 million attempted it. Suicide is the 10th leading cause of death in the U.S.

Once again, these statistics may impact firefighters, EMTs and other first responders at a greater proportion than the general population. Recent study results reported by the CDC have suggested that police officers and firefighters are more likely to die from suicide than in the line of duty. A recent study has concluded that 37% of firefighters and EMTs have seriously contemplated suicide. The CDC has reported that “even given the high number of suicides, these deaths among first responders are likely underreported. There are insufficient data on suicides and mental health issues among these workers.”

Far more work needs to be done to conduct studies, gather reliable data and provide counseling for first responders. One problem is the stigma associated with reaching out for professional help. A recent study has concluded that 57% of first responders have feared negative repercussions for seeking help, while 47% have reported a fear of being demoted or fired, according to Kaiser Permanente. The data suggests many first responders “tough it out” rather than seek the help they need.

However, there’s some encouraging data. More than 70% of first responders have said they’d be more likely to seek professional counseling if a leader in their organization spoke openly about their experience, and 80% said if a close colleague spoke up, they’d be more likely to seek help for themselves.

Given how severe and persistent mental health issues are in first responders, counselors often see clients in such professions. However, treating first responders can be an imposing task. It takes a genuine understanding of the internal and external pressures to help clients express themselves in honest ways and pursue healthy habits, even in the face of the life-or-death situations they may face daily.

First Responder Mental Health Resources

Despite a clear need for first responder mental health resources and counseling for first responders, not all of them have access to services such as an employee assistance program (EAP) and counseling. To make things worse, using the resources that exist remains an ever-increasing concern. Removing the stigma surrounding first responder mental health resources will be a major leap forward in progress.

For first responders concerned that seeking help may hurt them professionally, several organizations specialize in trauma-informed counseling without involving those to whom they report. For instance, the All Clear Foundation has several online and phone resources for those in need of counseling, crisis intervention or personal wellness assistance. The foundation even has stress management resources devoted specifically for first responders’ families.

(Video) Emergency First Responders: Treating Mental Health Issues in a Culture of Mental Toughness

The Code Green Campaign is another organization that provides mental health resources for first responders who are dealing with trauma, PTSD or thoughts of suicide. Safe Call Now is a 24-hour hotline that connects first responders with mental health professionals who can provide them with trauma-informed counseling. CopLine is a dedicated hotline for police officers in crisis or dealing with mental health issues. The Share the Load program, which the National Volunteer Fire Council runs, assists firefighters in finding treatment and crisis intervention. These and other mental health resources are dedicated to offering first responders help without notifying a department head or supervisor.

For counselors, raising awareness of available first responder mental health resources are critical to improving coverage of the client groups’ needs. However, institutional change also needs to occur, and that all starts with admitting a problem exists. A recent study has indicated that 85% of all first responders have experienced symptoms of a mental health condition, according to Kaiser Permanente. The majority of those individuals are pushing through and either ignoring the issue or self-medicating.

Counseling for first responders does work, and according to one study, the majority of those who participated in online mindfulness training experienced less stress, were more engaged at work and felt more resilient while on the job. Counselors should be highly attuned to the fact that their intervention matters and that it can result in first responders performing better on the job because their mental health issues are being addressed.

Trauma-Informed Counseling Strategies

Another aspect mental health counselors have to keep in mind when treating first responder clients is that empathy can only take them so far. First responders see stress and tragedies on a nearly unimaginable basis. Having these unique experiences often leaves first responders feeling as if no one else could possibly understand what they go through besides peers. Although trauma-informed counseling is specifically designed to address the circumstances first responders endure, some still avoid opening up to counselors or avoid seeking treatment entirely.

One pitfall counselors must avoid in treating first responder clients is being awed or mystified by the lengths first responders go to put their own lives on the line for others. Counselors might not be able to imagine encountering death on the job, let alone carrying through the rest of the day; but this is the first responder’s reality. Individuals in such careers need objective help in learning more about mental health or resources they can take advantage of. A trend among first responders (as well as supportive management) is the desire for counselors who can offer useful help for what first responders go through.

At its core, trauma-informed counseling relies on counselors being able to connect to job-specific stress that police officers, firefighters and EMTs encounter. Though not every mental health counselor who treats first responder clients will have that kind of experience, coming into a relationship aware of the unique stresses and emotions of first responders can help counselors provide effective help.

Consider Bradley University for a Master of Arts in Counseling

As a number of studies and surveys show, first responders bear the brunt of their mental health issues, unable to turn to outlets of professional help because of stigma. Fortunately, that stigma is decreasing, and counseling for first responders is becoming more widely accepted and even encouraged. Mental health counselors who may treat first responder clients need to come prepared with a deep knowledge of counseling strategies and education to help tackle the unique mental health needs of police, firefighters, EMTs, and others. If you’re interested in pursuing a postgraduate degree to further improve your skills as a counselor, contact Bradley University for more information on the school’s online Master of Arts in Counseling program.

Recommended Readings

(Video) First responders in New Taipei have doctors online in the ambulance

Substance Abuse Counselor Salary and Potential Careers

The Role of a Corporate Trainer in Educating the Workforce

How Do You Get Into Rehabilitation Counseling?


All Clear Foundation, Responder Resources

American Psychiatric Association, What Is Posttraumatic Stress Disorder?

Centers for Disease Control and Prevention, Fast Facts

Centers for Disease Control and Prevention, Suicides Among First Responders: A Call to Action

(Video) First Month of Grad School | Clinical Mental Health Counseling

Counseling Today, “Putting First Responders’ Mental Health on the Front Lines”, “The Link Between PTSD and Addiction”

GenPsych, Mental Health Issues for First Responders: The Risk Factors

Kaiser Permanente, “How Employers Can Help First Responders Stay Mentally and Emotionally Strong”

Mission Harbor Behavioral Health, First Responders: A Guide to Their Unique Mental Health and Addiction Needs

Substance Abuse and Mental Health Services Administration, First Responders: Behavioral Health

Concerns, Emergency Response, and Trauma

The Code Green Campaign, Help & Resources

(Video) Caring at a Distance: Online Counselling Best Practices


What strategies are used for counseling? ›

Effective Techniques Used by Counselors
  • Reflecting thoughts. Begin by showing the client that they have been heard and understood.
  • Helping clients challenge themselves. ...
  • Challenges should not be put-downs. ...
  • Avoiding strong challenges. ...
  • Avoiding threats. ...
  • Leaving the client responsible. ...
  • Neither overdoing nor avoiding challenges.
17 Sept 2021

What are the strategies you could use to help clients with emotional issues? ›

Some strategies that may help include:
  • Help the client feel more welcome. ...
  • Know that relationships take time. ...
  • Never judge the client. ...
  • Manage your own emotions. ...
  • Talk about what the client wants from therapy. ...
  • Ask more or different questions. ...
  • Don't make the client feel rejected. ...
  • Refer to another therapist.
1 Oct 2019

What are the four types of client resistance? ›

The four categories described by Otani are response quantity, response content, response style, and logistic management. Response quantity resistance is viewed as the client's noncompliance with the change process.

What are the 5 P's in counselling? ›

The 5Ps highlight an approach that incorporates Presenting, Predisposing, Precipitating, Perpetuating, and Protective factors to a consumer's presentation.

What are the 5 pillars of counseling? ›

The five bedrock principles of autonomy, justice, beneficence, nonmaleficence, and fidelity are each vital in and of themselves to a healthy counseling relationship. By exploring an ethical dilemma with regard to these principles, a counselor may come to a better understanding of the conflicting issues.

What are 6 strategies for improving your mental & emotional health? ›

To help manage stress:
  • Get enough sleep. ...
  • Exercise regularly. ...
  • Build a social support network.
  • Set priorities. ...
  • Show compassion for yourself. ...
  • Schedule regular times for a relaxing activity that uses mindfulness/breathing exercises, like yoga or tai chi.
  • Seek help.

What are three 3 strategies you can use to develop a therapeutic relationship with a client with a mental illness? ›

show empathy towards your client. provide realistic expectations about your involvement in the therapeutic process. collaborating with your client on their treatment goals. understand cultural differences.

How do therapists engage quiet clients? ›

Slow the Pace and Remove the Pressure
  1. Slow the Pace and Remove the Pressure.
  2. Becoming comfortable with reflective silence through providing reflections and affirmations can help the therapist to escape a narrow definition of success as verbal engagement and active change. ...
  3. Building the Confidence of the Client.

How do you build rapport with difficult clients? ›

Set aside time to ask your client what they need for the relationship to succeed and let them know how you work best. Set expectations for communication cadence. Discuss and align about shared objectives. Periodically check in with them to get feedback.

What are some red flags that would indicate client resistance in counseling? ›

No Homework/Don't Use Suggestions

A telltale sign of resistance is a client who does not complete their homework or follow up on your suggestions. In order for therapy to be successful, a client needs to at least think about what was discussed in session in their daily life.

What are the 4 key techniques of client Centered therapy? ›

  • Genuineness and congruence.
  • Unconditional positive regard.
  • Empathetic understanding.
13 Jul 2021

What is the most effective methods in counseling process? ›

Psychodynamic Counseling is probably the most well-known counseling approach. Rooted in Freudian theory, this type of counseling involves building strong therapist–client alliances. The goal is to aid clients in developing the psychological tools needed to deal with complicated feelings and situations.

What are the 5 stages of the counseling process? ›

The basic stages of counseling are: 1) Developing the client/clinician relationship; 2) Clarifying and assessing the presenting problem or situation; 3) Identifying and setting counseling or treatment goals; 4) Designing and implementing interventions; and 5) Planning, termination, and follow-up.

What are the 3 core values of counseling? ›

3 Core Conditions for Therapeutic Change
  • CONGRUENCE (GENUINENESS) Congruence refers to the therapist being real, authentic, and genuine with their clients. ...
20 Feb 2016

What are the 7 principles of counseling? ›

This chapter explains the "ethical principles" that guide the helping professions: autonomy, nonmaleficence, beneficence, justice, fidelity, and veracity.

What are the 6 steps in basic counseling? ›

  • 1 - Relationship Building. • In this Stage, the task includes: ...
  • 2 - Assessment. • ...
  • 3 - Goal Setting. • Goal Functions. ...
  • 4 - Intervention and Problem Solving. Categories of Counseling Interventions: ...
  • 4 - Intervention. • ...
  • 5 - Termination and Follow-Up. ...
  • 6 - Research and Evaluation.

What are the 9 basic counseling skills? ›

Today we will talk about the 9 most important basic counseling skills.
  • Listening. Think about the people who you feel most heard, and understood by. ...
  • Empathy. ...
  • Genuineness. ...
  • Unconditional Positive Regard. ...
  • Concreteness. ...
  • Open Questions. ...
  • Counselor Self-Disclosure. ...
  • Interpretation.
7 Jun 2022

What are the 4 skill competencies of a counselor? ›

Honing a solid set of essential skills makes for an effective, successful mental health practitioner.
  • Genuine Interest in Others. ...
  • Self-Reflection. ...
  • Ability to Listen – On Multiple Levels. ...
  • Accessibility & Authenticity. ...
  • Flexibility. ...
  • Sense of Humor.

What are the 3 ethical frameworks in counselling? ›

Autonomy: respect for the client's right to be self-governing. Beneficence: a commitment to promoting the client's wellbeing. Non-maleficence: a commitment to avoiding harm to the client.

What are the 5 types of coping strategies? ›

There are many different conceptualizations of coping strategies, but the five general types of coping strategies are problem-focused coping, emotion-focused coping, social support, religious coping, and meaning making.

What are 3 strategies to cope with difficult emotions? ›

When you find yourself struggling with a difficult emotion, try one of these strategies:
  • Drop the thoughts you are telling yourself about the situation and turn your awareness toward your body. ...
  • Write out your feelings in a journal or notebook. ...
  • Share your experience with a trusted friend.

What are the 8 basic emotional skills? ›

8 Essential Emotional Skills for Every Adult
  • Achieve emotional regulation. ...
  • Tolerate confrontation and the strong emotions of others. ...
  • Admit mistakes. ...
  • Be honest. ...
  • Approach anxiety. ...
  • Ask for help and support. ...
  • Be proactive. ...
  • Determine and live by your own values.
3 May 2017

What are 4 strategies to enhance mental health? ›

10 tips to boost your mental health
  • Make social connection — especially face-to-face — a priority. ...
  • Stay active. ...
  • Talk to someone. ...
  • Appeal to your senses. ...
  • Take up a relaxation practice. ...
  • Make leisure and contemplation a priority. ...
  • Eat a brain-healthy diet to support strong mental health. ...
  • Don't skimp on sleep.
4 Oct 2018

What are 7 behaviors for improving mental health? ›

7 Habits that Encourage Good Mental Health
  • Get some rest! Sleep is vital, although the adorable puppy is optional. ...
  • Think positive thoughts! Try to start the day on a positive note! ...
  • Exercise and eat well. ...
  • Give yourself a break! ...
  • Pick up a hobby! ...
  • Be mindful! ...
  • Open up!

What are four strategies for improving mental and emotional health? ›

How can I improve my mental health?
  • Staying positive. ...
  • Practicing gratitude, which means being thankful for the good things in your life. ...
  • Taking care of your physical health, since your physical and mental health are connected. ...
  • Connecting with others. ...
  • Developing a sense of meaning and purpose in life.
5 May 2020

What are 7 different therapeutic communication techniques? ›

Therapeutic Communication Techniques
  • Using Silence. At times, it's useful to not speak at all. ...
  • Accepting. ...
  • Giving Recognition. ...
  • Offering Self. ...
  • Giving Broad Openings. ...
  • Active Listening. ...
  • Seeking Clarification. ...
  • Placing the Event in Time or Sequence.

How do you build rapport with new Counselling clients? ›

What is rapport?
  1. 5 tips to build rapport effectively.
  2. Be prepared. Read your client notes before each session. ...
  3. Listen without judgement. We all have morals and values. ...
  4. Use disclosure with caution. ...
  5. Be aware of your limitations in knowledge and experience. ...
  6. Use EMPATHY.
25 Aug 2021

What are the 3 elements of Client Centered therapy? ›

Therapists who practice Carl Rogers' person centered therapy should exhibit three essential qualities: genuineness, unconditional positive regard, and empathetic understanding.

Should a therapist ever hug a client? ›

A therapist can hug a client if they think it may be productive to the treatment. A therapist initiating a hug in therapy depends on your therapist's ethics, values, and assessment of whether an individual client feels it will help them.

How do therapists motivate unmotivated clients? ›

There are as many ways of motivating clients in counseling as there are reasons and factors involved in their lack of motivation.
  1. Maintaining a warm, welcoming, and friendly atmosphere.
  2. Showing sensitivity to what the client brings to therapy.
  3. Being consistent.
  4. Being reliable.
  5. Keeping to boundaries.
  6. Not judging.
11 Aug 2022

How do you get resistant clients to talk? ›

How to Deal With Difficult and Resistant Clients
  1. Allow the client to find and develop their skills and means to address problems.
  2. Use open-ended questions to help the client explore their personal experience without influence.
  3. Let the client sit and silently experience their emotions, even uncomfortable ones.
21 Apr 2021

What are the 3 fundamental principles of building rapport? ›

If you want to build rapport with customers, you need to succeed with the 4 Principles of Rapport: empathy, authenticity, similarity, and shared experience.

What Counselling should not do? ›

5 Things Counselling is Not!
  1. Indulgent.
  2. 2. “ Just talking” ...
  3. Judgmental. Counseling gives you a safe, confidential space where you can be yourself and speak your mind without the fear of being judged. ...
  4. Instant solution. Counseling does not give you instant solutions. ...
  5. Advice. Counseling is not the same as giving advice. ...
11 Dec 2017

What are the 3 skills of building rapport? ›

Human beings can build rapport by connecting through shared interests, mutual understanding, and empathy.

How do you tell if a therapist is a good fit? ›

Signs Your Therapist is Good For You
  1. They actually listen to you. ...
  2. You feel validated. ...
  3. They want what's best for you. ...
  4. They're a strong communicator. ...
  5. They check in with you. ...
  6. They take the time to educate themselves. ...
  7. You view them as an ally. ...
  8. They earn your trust.
30 Sept 2020

How can you tell a toxic therapist? ›

A toxic therapist is one who will discourage you from consulting other perspectives, getting a second opinion, or getting support from anyone else but him or her. This enables the narcissistic therapist to wield complete and utter power over every facet of your life as you become increasingly dependent on them.

What is the most common fear of therapists regarding their clients? ›

Perhaps the most extensive literature on therapist fear focuses on fear of assaults.

What are the three major approaches to therapy? ›

Perhaps the three main approaches are psychodynamic, humanistic and behavioural. Each of these has a different theory and ideas underpinning it, and the therapists and counsellors using each will approach problems and issues in different ways. These three main approaches each support a number of individual therapies.

What are the Rogerian techniques? ›

The individual experience of the client is paramount in client-centered therapy.
  • The Rogerian Approach to Psychotherapy. ...
  • 1) Set clear boundaries. ...
  • 2) Remember – the client knows best. ...
  • 3) Act as a sounding board. ...
  • 4) Don't be judgmental. ...
  • 5) Don't make decisions for your clients. ...
  • 6) Concentrate on what they are really saying.
21 Jul 2017

What are the four 4 principles of person Centred practice? ›

Person-centred care

Treating patients with dignity and respect. Encouraging patient participation in decision-making. Communicating with patients about their clinical condition and treatment options. Providing patients with information in a format that they understand so they can participate in decision-making.

What are the 5 different counseling settings? ›

Settings in which a counseling professional may work include private practice, community settings, the legal system, group homes, long-term care facilities, short-term care facilities, in advocacy roles, and in the educational system. In each setting, different skills and training are required.

What is the most popular counseling theory? ›

Psychodynamic counseling is the most well-known approach to therapy. It's an approach originating from Freudian theory, promoting the essential need for a strong therapist-patient bond. This counseling approach aims to help clients develop the psychological tools they need to deal with complex situations and emotions.

What are the eight methods in counseling? ›

A Summary of Eight Counselling Microskills
  • Attending Behaviour.
  • Questioning.
  • Responding.
  • Noting and Reflecting.
  • Client Observation.
  • Confrontation.
  • Focusing.
  • Influencing.
9 Aug 2012

How do you structure a counselling session? ›

In counseling there is normally a familiar pattern of sessions - Introduction, Information Gathering, Discussion, Conclusion and Homework! What follows is the framework for an Initial Visit, Middle Visit, and Final Visit.

What phase of counseling is the most difficult for you? ›

Phase 3: Exploration/Working Phase — Making Progress

This is where you're diving into the issues and working on yourself. It's the hardest part of therapy. During this phase you might temporarily feel worse than you did before.

What are the 4 components of counselling? ›

The Four-Stage Counseling Process
  • Identify the need for counseling.
  • Prepare for counseling.
  • Conduct the counseling session.
  • Follow-up.

What are 5 commonly used therapy methods? ›

Approaches to psychotherapy fall into five broad categories:
  • Psychoanalysis and psychodynamic therapies. ...
  • Behavior therapy. ...
  • Cognitive therapy. ...
  • Humanistic therapy. ...
  • Integrative or holistic therapy.

What are the 6 methods of counseling? ›

Fortunately, almost all of the many individual theoretical models of counseling fall into one or more of six major theoretical categories: humanistic, cognitive, behavioral, psychoanalytic, constructionist and systemic.

What are the 3 approaches of counselling? ›

There are a number of different approaches used by professional counsellors. Perhaps the three main approaches are psychodynamic, humanistic and behavioural. Each of these has a different theory and ideas underpinning it, and the therapists and counsellors using each will approach problems and issues in different ways.

What are 4 common types of treatment strategies? ›

A Guide to Different Types of Therapy
  • Psychodynamic.
  • Behavioral.
  • CBT.
  • Humanistic.
  • Choosing.
1 Mar 2019

What are the 4 key techniques of Client Centered therapy? ›

  • Genuineness and congruence.
  • Unconditional positive regard.
  • Empathetic understanding.
13 Jul 2021

Which technique is most widely used by therapists? ›

Psychodynamic Counseling is probably the most well-known counseling approach. Rooted in Freudian theory, this type of counseling involves building strong therapist–client alliances. The goal is to aid clients in developing the psychological tools needed to deal with complicated feelings and situations.

What are the 8 domains of counseling? ›

TAP21 8 Practice Domains and 12 Core Functions and Competencies of Addiction Counseling
Eight Practice DomainsTwelve Core Functions
1. Clinical Evaluation1. Screening 2. Intake 3. Orientation 4. Assessment
2. Treatment Planning5. Treatment Planning
3. Referral10. Referral
4. Service Coordination7. Case Management
4 more rows

What are the 4 stages of counseling? ›

The Four-Stage Counseling Process
  • Identify the need for counseling.
  • Prepare for counseling.
  • Conduct the counseling session.
  • Follow-up.

What are the five 5 stages of counselling give the highlights of each stage? ›

There are five major stages that we will look at today:
  • Stage 1: Initial disclosure.
  • Stage 2: In-depth exploration.
  • Stage 3: Commitment to action.
  • Stage 4: Counseling intervention.
  • Stage 5: Evaluation, termination, or referral.
6 Apr 2022

What are the 3 fold functions in counselling? ›

Guidance and counseling have three fold functions namely adjustmental, orientational and development.

What are the 11 principles of counseling? ›

  • Principle of Acceptance.
  • Principle of Communication.
  • Principle of Empathy.
  • Principle of Respect for the individual.
  • Principle of non-Judge.
  • Principles of Confidentiality.
  • Principle of individuality.
  • Principle of non emotional involvement.


1. Webinar: Coping during COVID, Strategies on Managing Stress
2. Basic First Aid Training UK (Updated 2022)
(Get Licensed - Security Insider)
3. Occupational Therapy Doctorate at Bay Path University
4. How to Learn Psychology? | Dr V S Jithendra
(Psychology in Tamil)
5. Help-seeking for mental health concerns by Emergency Service first responders -Prof Nicholas Procter
(Military & Emergency Services Health Australia)
6. Mental Health Intervention and Treatment of First Responders and Emergency Workers
(IGI Global)
Top Articles
Latest Posts
Article information

Author: Ms. Lucile Johns

Last Updated: 12/19/2022

Views: 5785

Rating: 4 / 5 (61 voted)

Reviews: 84% of readers found this page helpful

Author information

Name: Ms. Lucile Johns

Birthday: 1999-11-16

Address: Suite 237 56046 Walsh Coves, West Enid, VT 46557

Phone: +59115435987187

Job: Education Supervisor

Hobby: Genealogy, Stone skipping, Skydiving, Nordic skating, Couponing, Coloring, Gardening

Introduction: My name is Ms. Lucile Johns, I am a successful, friendly, friendly, homely, adventurous, handsome, delightful person who loves writing and wants to share my knowledge and understanding with you.